FAN EXPO Canada is committed to excellence in serving all fans and visitors by removing barriers to ensure their full participation at our events.    The event takes place at the Metro Toronto Convention Centre in downtown Toronto. There is a combination of outdoor and indoor spaces with gentle changes in elevation.Venue & Access to TransitWe have chosen the Metro Toronto Convention Centre for our shows as it is located near Public Transportation (Union Station – main access to the underground subway, commuter trains, buses and LRT).Indoor – FlooringFlooring throughout the venue is a combination of hard surfaces such a concrete and terrazzo; and soft surfaces, which include carpeting, rubber matting, and individual retail booth materials. In some areas electrical cords are secured via channeled matting or tape. The Venue Safety Team diligently monitor the status of all flooring to minimize potential trip hazards.Outdoor – SurfacesSurfaces are more varied and include asphalt, concrete, grass, wood chips, rubber matting, crowd control barriers, cable channeling, and cement curbs.With low level lighting, such as during evening hours, it can be more challenging to see and navigate these changing surfaces. As with the indoor venues, FAN EXPO safety personnel diligently monitor indoor surfaces for possible trip hazards. Accessibility Entrances & Service DesksLocated in the North and South Buildings in the ticketing or entrance halls to buy a ticket or redeem one bought in advance. North Building: Front Street, east of Second Cup Coffee Shop entrance. Entrance is clearly marked as Accessibility Entrance. South Building: Accessibility Entrance located at 222 Bremner Boulevard, from Ceremonial Drive to Room 501. Access is clearly marked by entering via a white marque tent with proper signage. Accessibility Medical StickersFAN EXPO provides medical stickers to individuals who identify as having accessibility needs. This sticker identifies you to Staff, Crew and Security and indicates that you may need additional assistance.           Accessible Seating in TheatresAdditional space allowance for wheelchairs/scooters.Reserved seating for their support person, if applicable.Chairs without armrests.Reserved Seating in Theatres for people with various disabilities (ASL, Hearing).  ASL – Sign LanguageFAN EXPOMain Theatres are in the North Building only.Constitution Hall, Level 100, Room 106John Bassett Theatre, Level 100Theatre 206, Level 200, Ground Level Assistive Devices Visitors to FAN EXPO are welcome to arrive with their own personal assistive device (such as a wheelchair, walker or a personal oxygen tank that might assist in hearing, seeing, communicating, moving, breathing, reclining and/or reading). Assistive Scooters Charging StationsUnfortunately, FAN EXPO does not have mobility charging stations throughout the event; however, there is several outlets throughout the venue that may be used for charging mobility scooters. Should you need assistance in finding an outlet, please ask any of the team at the Information Booths.Printing & PromotionsA variety of communication methods are used – digital and print, which meet AODA requirements more than 90% of the time. A minimum of 12-point fonts for 90% of printed materials are used.Service AnimalsGuide dogs and service animals are welcome at our shows, provided they are leashed and control of the animal at all time. The safety and cleanup of the service animal is also the responsibility of the person with a disability.Washrooms – Accessible and Gender NeutralGender Neutral and Accessible washrooms are located throughout the Venue and are clearly marked. Locations are identified on show program maps for your convenience or stop by one of the Information Hubs for directions. wayfinding. WayfindingA variety of tools are available to help you navigate FAN EXPO including:Directional signage is clear and unobstructedPrinted Show Program Map + DirectoryMobile App - Digital Show Program Schedule, Map, ListingsDigital Program SignageInformation Hub magnifiers and helpful staffIf vision loss restricts your ability to read signs, locate landmarks, or recognize potential hazards, the FAN EXPO Info Hub Ambassadors or Customer Service team would be pleased to read aloud any information that would enhance their visit. Unfortunately, our services do not include Braille material currently. If you have a hearing or speech disability, our Information Hubs have pen and paper available should it be needed to communication to guests. Staff are happy to communicate through written messages should a guest require that assistance.